Terms & Conditions
Effective Date: 10/14/2025
Welcome to PrimeVox (“we,” “our,” or “us”).
These Terms & Conditions (“Terms”) explain the rules for using our website www.primevox.ai and any products or services we provide (collectively, the “Services”).
By accessing or using our Services, you agree to these Terms.
If you do not agree, please do not use our website or Services.
1. Services We Provide
PrimeVox offers marketing automation, AI booking systems, communication tools, and related digital services designed to help businesses improve their lead generation and appointment scheduling. We may update, improve, or change our Services at any time without notice.
2. Use of Our Services
By using our Services, you agree that:
You are at least 18 years old.
You will only use the Services for lawful business purposes.
You will not attempt to copy, reverse engineer, or misuse any part of our platform.
You are responsible for keeping your login and business information secure.
If you violate these Terms, we may suspend or terminate your access without notice.
3. Payment & Billing
Certain Services may require setup fees or recurring monthly payments.
By subscribing, you authorize us to charge the payment method you provide on a recurring basis until you cancel in writing.
Payments are non-refundable unless otherwise stated in writing.
Late or failed payments may result in suspension or termination of your Services.
4. Contracts & Term Agreements
If you enter into a term-based agreement (e.g., 6-month plan), early cancellation may result in a fee or loss of discounts applied to your plan. Any “free month” or promotional credit is only valid when the full term is completed.
5. Communication & Text Messaging
By providing your phone number or contacting us, you consent to receive text messages, emails, and calls related to appointments, support, and promotions.
Msg & data rates may apply. By replying or providing your number, you agree to receive appointment & marketing texts from PrimeVox. Reply STOP to opt out.
You can opt out of SMS at any time by replying STOP or by contacting us directly.
6. Privacy & Data
We respect your privacy. Our collection and use of data are explained in our [Privacy Policy](https://legal.primevox.ai/privacy_policy).
By using our Services, you agree to that policy.
7. Disclaimer of Warranties
Our Services are provided “as is” and “as available.”
We make no guarantees that:
The Services will be error-free, uninterrupted, or meet every business goal.
The AI booking system will generate specific results or revenue.
You understand that AI tools provide assistance and automation — not guaranteed outcomes.
8. Limitation of Liability
To the fullest extent allowed by law, PrimeVox and its team will not be responsible for:
Any indirect, incidental, or consequential damages.
Loss of profits, data, or business opportunities caused by use or inability to use the Services.
If we are ever found liable, our total liability will not exceed the total amount paid to us in the last 30 days.
9. Intellectual Property
All materials, software, logos, and content created by PrimeVox remain our property and are protected under copyright and trademark law. You may not use our branding, copy our materials, or resell our Services without written permission.
10. Termination
We may suspend or terminate Services at any time if:
Payment fails.
You misuse or abuse our system.
You violate these Terms or applicable laws.
After termination, you remain responsible for any outstanding fees.
11. Third-Party Tools
Our platform may connect to third-party tools (like GoHighLevel, Twilio, or OpenAI).
We are not responsible for issues, downtime, or data handling by those third parties.
Please review their privacy and terms separately.
12. Updates to These Terms
We may update these Terms from time to time.
When we do, we’ll update the date at the top of this page.
Continued use of our Services means you accept any changes.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us:
📞 Phone: 321-386-6969
📍 Address: 7901 4th street N STE 300, St Petersburg, FL 33702
14. Governing Law
These Terms are governed by the laws of the State of Florida, USA.
Any disputes will be handled in a Florida court located in the county of our principal business address.